Omnime — Privacy Policy
Last updated: November 2025
1) Scope
This policy explains how Omnime handles personal data when you visit our site, create an account, or use the Service.
2) Data We Collect
Account & Profile: name, email, password (hashed), company, role.
Billing: billing address and payment method details processed by Stripe (we do not store full card numbers).
Usage & Logs: IP, device/browser, session timestamps, actions (e.g., credit issuance, task runs, downloads), error events—used for security, support, analytics, and payment dispute evidence.
Content: files you upload and outputs generated to provide the Service.
Comms: messages to support, marketing preferences, surveys.
3) How We Use Data
- Provide, secure, and maintain the Service (including fraud prevention and abuse detection).
- Process payments and resolve chargebacks with processors/banks using activity and delivery logs.
- Improve features, train non-user-identifying systems, and run aggregate analytics.
- Send service emails (receipts, notices). With your consent or where permitted, send product updates and tips (you can opt out anytime).
4) Legal Bases (EEA/UK where applicable)
Contract performance; legitimate interests (security, fraud/chargeback defense, analytics); consent (marketing where required); legal obligations.
5) Sharing
We share data with:
- Processors (e.g., Stripe for payments, email/helpdesk providers, hosting, analytics).
- Banks/card networks to investigate and defend payment disputes.
- Professional advisors and authorities when legally required.
We do not sell personal data.
6) International Transfers
Data may be processed outside your country. We use appropriate safeguards (e.g., SCCs) where required.
7) Retention
- Account & billing records: as long as you have an account + up to 7 years for tax/audit.
- Usage logs relevant to fraud/chargebacks: up to 24 months (or longer if a dispute is active).
- Content: while your account is active or until you delete it.
8) Security
We use administrative, technical, and physical safeguards (encryption in transit, access controls, monitoring). No method is 100% secure.
9) Your Rights
Depending on your region, you may request access, correction, deletion, portability, restriction, or objection. We will verify your identity before responding. To exercise rights: support@omnime.ai.
10) Cookies
We use essential cookies for login and security, and optional analytics/marketing cookies (manage preferences in your browser or our banner when shown).
11) Children
Not for children under 13 (or 16 in some regions). We do not knowingly collect from minors.
12) Changes
We will post updates here and update the Last updated date.
13) Contact
SMS Marketing & Data Usage Disclosure
Last updated: November 2025
1. SMS Program Participation
By subscribing to Omnime's SMS program, you consent to receive marketing and transactional text messages from Omnime at the mobile number you provided. Message frequency varies. Standard message and data rates may apply. Consent is not a condition of purchase.
2. Data Collection and Usage
When you opt in to our SMS program, we collect your mobile number and consent information to send text messages as described. We may also collect information such as delivery and engagement data (e.g., message open rates, link clicks) to improve communication performance.
3. SMS Abandoned Cart Notifications
Omnime's website uses cookies to help keep track of items you add to your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.
4. Third-Party Data Sharing
Omnime does not share or sell SMS opt-in data or consent information with any third parties. The above exclusion applies even if other data may be shared with third-party vendors (such as analytics or hosting providers).
5. Location Tracking and Location-Based Services
If you choose to enable location-based services, Omnime may use that data to deliver relevant messages or localized offers. Location data is collected only with your explicit consent and used solely for the stated purpose.
6. Opting Out
You can opt out of receiving SMS messages at any time by replying STOP to any message. You may also contact us at support@omnime.ai to request removal from our SMS list.
7. Data Retention and Security
SMS data (including consent logs) is securely stored and retained for compliance with legal and carrier requirements. We use encryption and access controls to protect all subscriber information.
8. Contact for SMS Inquiries
For questions about our SMS program or your data, please contact: support@omnime.ai